Synergy Nutriceutica BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle carefully the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it, what security techniques we use and for whom the data is insightful.
Web shopping software
Our web store was developed with woocommerce software developed by Webcommitment. Personal data that you make available to us for the purposes of our services will be shared with this party. Webcommitment has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Web commitment is required to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures include the application of SSL encryption, a strong password policy, and secure data storage. Webcommitment reserves the right to share collected data within its own group and affiliates in order to further improve the service. Webcommitment takes into account the applicable legal retention periods for (personal) data.
We take web hosting and email services from Webcommitment, Webcommitment processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. These are not personal data. Webcommitment has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Web commitment is required by the agreement to maintain confidentiality.
We use webcommitment services for our regular business email traffic. This Party has taken appropriate technical and organisational measures to prevent the misuse, loss and corruption of your and our data as much as possible. Webcommitment does not have access to our inbox and we treat all our email traffic confidentially.
Sisow and PayPal
To handle (part of) the payments in our online store, we use the platform of Sisow and PayPal. Sisow and PayPal process your name, address and residence information and your payment details such as your bank account or credit card number. Sisow and PayPal have taken appropriate technical and organizational measures to protect your personal data. Sisow and PayPal reserve the right to use your data to further improve the service and to share (anonymised) data with third parties. Sisow and PayPal share personal data and information relating to your financial position with credit rating agencies in the case of an application for a deferred payment (credit facility). All the above-mentioned safeguards relating to the protection of your personal data also apply to the components of Sisow and PayPal’s services for which they engage third parties. Sisow and PayPal do not retain your data for longer than is permitted under the legal deadlines.
We collect reviews through the platform of our website
. If you leave a review via our website, you are obliged to provide your name, place of residence and email address. our website shares this information with us, so that we can link the review to your order. our website also publishes your name and place of residence on its own website. In some cases, merchant label may contact you to provide an explanation of your review. In case we invite you to leave a review, we will share your name and email address with online retailer. They only use this data for the purpose of inviting you to leave a review. On our website we have taken appropriate technical and organizational measures to protect your personal data. We reserve the right to engage third parties for the purpose of providing the service, for this we have given permission to Webcommitment. All the above-mentioned safeguards relating to the protection of your personal data also apply to the components of the service for which Webcommitment engages third parties.
Shipping and logistics
PostNL and UPS
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL and UPS to carry out the deliveries. It is necessary that we share your name, address and residence details with PostNL and UPS. PostNL and UPS use this data only for the purpose of executing the agreement. In the event that PostNL and UPS engages subcontractors, PostNL and UPS will also make your data available to these parties.
Invoicing and accounting
For our record keeping and accounting, we use the services of our website builder Webcommitment. . We share your name, address and residence details and details regarding your order. This information is used to administer sales invoices. We use Magento’s services to keep track of our records and accounts. We share your name, address and residence details and details regarding your order. This information is used to administer sales invoices. Your personal data is sent and stored protected. Magento is required to maintain confidentiality and will treat your data confidentially. Magento does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date, unlike at your request, we will ask you explicitly for permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all kept to secrecy under the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
Where appropriate, Synergy Nutriceutica BV may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we will be forced to share your data, but we will oppose it within the possibilities offered by the law.
We will keep your data for as long as you are our client. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgettable request. Due to applicable administrative obligations, we are required to keep invoices with your (personal) data, so we will keep this information for as long as the applicable period expires. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Under current Dutch and European law, you as a data subject have certain rights with regard to the personal data processed by or on our behalf. Below we will explain what these rights are and how you can invoke these rights. In principle, in order to prevent misuse, we only send copies and copies of your data to your already known email address. In the event that you wish to receive the data at another email address or for example by post, we will ask you to legitimize yourself. We keep an administration of processed requests, in the case of a forget request we administer anonymized data. All copies and copies of data are received in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
You always have the right to view the data that we (have) processed that relate to your person or can be traced back to it. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this information at our known email address, indicating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we (have) processed that relate to your person or can be traced back to it. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the email address known to us.
Right to restrict processing
You always have the right to limit the data that we (have) processed that relate to your person or can be traced back to it. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data that we (have) processed that relate to your person or can be traced back to it, by another party. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of any information about you that we have processed or have been processed by other processors or third parties on our behalf. In all likelihood, in such a case, we will no longer be able to continue the service, because the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
You have the right, where appropriate, to object to the processing of your personal data by or on behalf of Synergy Nutriceutica BV. If you object, we will immediately cease data processing pending the settlement of your objection. Is your objection well founded that we will make copies and/or copies of data that we (have) processed available to you and then permanently cease the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed from the American company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services.
Synergy Nutriceutica BV
6006 RZ Weert
T (0495) 564321